As the ICD-10 deadline approaches, pressure is mounting to ensure that the right resources are focused on the right tasks at the right time.
Organizations should match their strategic needs, and performance/compliance requirements, to staffing resource capabilities and capacity. This involves considering direct and indirect dependencies on coding workflows, and determining the current and future demands of HIM and revenue cycle initiatives (i.e., CDI, ICD-10) and their ramifications on resource selection. Factors to take into account include: location (onsite/remote, domestic/global); response time (turnaround time demands, SLAs); scalability (process for addressing overflow and demand spikes); organizational expertise (hospital insights, physician connections); and clinical expertise (anatomy and pathology).
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